اعلان توظيف في مجال خدمة العملاء للعمل لدى CsMena
Lead the Way in Customer Service Excellence
Join Our Dynamic Team at CsMena in Amman, Jordan
Are you a passionate and results-oriented customer service leader looking to make a significant impact? We’re seeking a talented individual to join our team at CsMena, a leading BPO service provider, as a Customer Service Team Leader in Amman, Jordan.
About Us
At CsMena, we are committed to delivering exceptional customer experiences. We are expanding our operations and looking for dedicated professionals to join our growing team.
Job Summary
As a Customer Service Team Leader, you will play a pivotal role in overseeing a team of customer service representatives. Your responsibilities will include:
- Team Management: Leading and mentoring a team of customer service representatives to achieve performance goals and ensure customer satisfaction.
- Operational Oversight: Monitoring daily operations, including call metrics, service levels, and customer satisfaction.
- Employee Development: Providing coaching and development opportunities to enhance team members’ skills and performance.
- Escalation Management: Handling escalated customer issues promptly and effectively.
- Process Improvement: Implementing and optimizing processes to improve efficiency and service quality.
- Reporting: Preparing and presenting performance reports to management.
Qualifications
- Experience: Minimum of 4 years of experience in customer service, with at least 2 years in a supervisory or team leader role.
- Leadership Skills: Strong leadership skills to motivate and inspire your team.
- Communication Skills: Excellent communication and interpersonal skills to effectively interact with team members and customers.
- BPO Experience: Experience in a BPO or call center environment is preferred.
- Technical Proficiency: Proficiency in CRM and WFM tools.
- Adaptability: Ability to work in a fast-paced environment and manage multiple priorities.
- Language Skills: Fluency in English is required; Arabic is a plus.
Why Join CsMena?
- Career Growth: Opportunity to advance your career in a dynamic and growing company.
- Supportive Culture: A collaborative and supportive work environment.
- Competitive Compensation: Attractive salary and benefits package.
- Professional Development: Continuous learning and development opportunities.
To Apply
If you meet these qualifications and are passionate about providing exceptional customer service, please submit your resume to [اضغط لتقديم طلب].
Join CsMena and make a difference!
