براتب 360-540 دينار مطلوب موظفين خدمة عملاء للعمل لدى إكستنسيا
Extensya, a leading provider of Contact Management Solutions (CMS) and Business Process Outsourcing (BPO) services, is seeking talented individuals to join our dynamic team. We offer a rewarding career opportunity with a global company that is committed to excellence.
About Extensya:
Founded in 2008, Extensya has rapidly expanded its operations to serve clients across the Middle East, Europe, North America, and the Indian subcontinent. With seven call centers strategically located in Saudi Arabia, Jordan, and Iraq, and official sales offices in the UAE and China, we are well-positioned to deliver exceptional customer service experiences.
Our Vision:
Extensya aims to be the premier BPO provider in the region and a global leader in customer service. We are constantly striving to expand our offerings and enhance our capabilities to meet the evolving needs of our clients.
The Role:
As a Customer Service Representative at Extensya, you will play a crucial role in providing exceptional customer service and contributing to our company’s success. Your responsibilities will include:
- Communicating with Customers: Effectively communicating with customers via phone, chat, email, and social media to address their inquiries and concerns.
- Resolving Issues: Identifying and resolving customer complaints and issues in a timely and professional manner.
- Overcoming Objections: Utilizing persuasive communication skills to overcome objections and close sales.
- Handling Pressure: Demonstrating the ability to handle calls and inquiries in a fast-paced and pressure-filled environment.
- Product Knowledge: Maintaining a deep understanding of our products and services to provide accurate information and solutions to customers.
- Shift Flexibility: Being available to work various shifts, including morning, evening, and night shifts, as required.
Ideal Profile:
- Location: Based in Amman or Irbid, Jordan.
- Language Skills: Excellent command of the English language, both written and spoken.
- Communication Skills: Strong communication and interpersonal skills.
- Technical Skills: Good knowledge of basic computer skills, including Microsoft Office and email.
- Customer Service Orientation: A genuine passion for providing exceptional customer service.
- Experience: Previous call center experience is a plus but not mandatory.
What We Offer:
- Career Growth Opportunities: Opportunities for professional development and advancement within the company.
- Competitive Compensation: A competitive salary and benefits package.
- Collaborative Culture: A supportive and collaborative work environment.
- Global Exposure: The chance to work with clients from various countries and cultures.
Join the Extensya Team Today!
If you are a dedicated customer service professional who is passionate about making a positive impact, we encourage you to apply. Please submit your CV to [email protected]
We look forward to hearing from you!
